On Monday, the deadline for U.S. taxpayers to file their return or request an extension from the Internal Revenue Service is Tax Day. Frustrated taxpayers complained of site crashing and inability to log in on the agency’s busiest day of the year.
However, on the most critical day of the year, many angry taxpayers reported failures on the IRS website, venting their frustrations online at the federal tax collecting agency.

It’s a blemish on what is perhaps the agency’s most significant day of the year. According to the most current figures available, the IRS spent more over $2 billion on taxpayer filing and account services in the 2020 fiscal year.

Down Detector, a service outage tracking site, reported an upsurge in outage complaints concerning the IRS website that spiked in the middle of the morning and stayed high into the afternoon.
“We are unable to finish your request due to technical issues,” some users reported they received on the IRS website. Out of more than 5,000 comments, one customer said on Down Detector, “I can’t even make changes to my extended payment. They must accept responsibility for their site’s issues and refrain from penalizing taxpayers. This is nonsense.”

Others have reported being unable to get on to the site, and a few of customers have reported receiving error messages while attempting to make anticipated tax payments.

One Twitter user asked the IRS if its website was down, stating, “Trying to pay but (so far) site has crashed, reloaded, then refused to enable me to log in.”

Another set of carefully chosen phrases for the agency is “tweeting.” “Thank you, #IRS, for having such a bad system that I am unable to pay you the money I owe and will most likely be penalized as a result because your system is down. Get twisted, #TaxDay, after spending 4 hours attempting to validate my identity using your new login method.”
The IRS said its website was never down on Tax Day, according to FOX Business.

“The IRS Online Account tool is experiencing heavy usage,” the agency stated late Monday in a statement. “Taxpayers may encounter minor delays or wait times to access some functions.” “For taxpayers attempting to make a payment, go to Direct Pay, the Electronic Federal Tax Payment System, and pick the payment option in the waiting room of the Online Account tool, or go straight to Direct Pay, the Electronic Federal Tax Payment System, and credit card payment choices. These tax payment alternatives are available on our website for taxpayers. The Internal Revenue Service regrets the inconvenience.”

The IRS’ reaction has been included in this story.